We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the data you provide when using our app and website. By accessing or using our app, you agree to the terms and practices described in this policy. We encourage you to read our privacy statement to understand what types of personally identifiable information we collect and how we use this information. This website/application has the right to amend its privacy policy to suit the needs of the website and we will inform you about the updated regulations at the earliest possible time.

1. Information Collection & Information Usage

This website/application only collects the necessary personally identifiable information in order to respond to your requests for our customized products and services. Personally identifiable information includes, but is not limited to, first and last name, physical address, e-mail address, phone number, interests, birth date, user profile images and any other information that itself identifies or when tied to the above information, may identify you as a specific individual. We have a option to upload User's Image, in order to enhance your profile and provide a more personalized experience, our app allows you to upload and save profile images. Please note that these images are stored securely and are only accessible to authorized personnel.
This website does not collect personally identifiable information about you except when you specifically and knowingly provide it. This website/application uses your personally identifiable information to operate the site and services and to inform you of new features, services, and products from this website/application.

When you visit This website/application, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets this website/application help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the website (e.g., the pages you view, the links you click and other actions you take on the site), and allow us to track your usage of this website/application over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of this website/application may not function properly if the ability to accept cookies is disabled.
This website/application may also carefully select other companies to send you information about their products or services which are related to the site’s service but are not necessary to its operation (an “Extended Service”). If this website/application intends to use personally identifiable information for an Extended Service, it will provide you with the ability and requisite instructions to decline this service. You may also stop the delivery of informational or promotional mail from this website/application by following the instructions on the mail.

We use the collected information to provide you with a seamless and personalized shopping experience. This includes processing orders, managing your account, addressing customer service inquiries, and improving our services. We may also use your email address and phone no to send you important updates, offers, and newsletters. We utilize the collected personal and sensitive user data for the following purposes:

• Profile Customization: Your uploaded profile images are used to personalize your user profile within the app.
• App Functionality: We may use your profile images to display avatars or profile pictures within the app's user interface.
• User Support: In case you require assistance or encounter any issues, our support team may access your profile images to better understand and address your concerns.

You have the option to unsubscribe from these communications at any time.
This website/application may disclose personally identifiable information if required to do so by law or in the good-faith belief that such action is necessary to (i) conform to the edicts of the law or comply with legal process served on the site or its owners; (ii) protect and defend the rights or property of the site owners, the site or the users of this website/application, and (iii) act under exigent circumstances to protect the personal safety of users of this website/application, the site, its owners, or the public.

2. User/member interaction features

This website/application may has features that provide for users/members to disclose their identities and communicate with other users/members. Your use of such features and disclosure of any personal details (e.g. e-mail address) by you through these features are at your sole risk and this website/application accepts no responsibility for the same. However, if your privacy has been intruded as a result of participating in such features, you could notify us by email at mistryonlinestore@gmail.com.

3. Other Websites

This website/application may contains links to other websites. This website/application is not responsible for the privacy practices or the content of such websites.

4. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or request the removal of your personal data, please contact us using the information provided below.

5. Third-Party Services:

We may engage trusted third-party service providers to assist in delivering our services. These providers have access to certain personal information solely for the purpose of performing their designated functions and are obligated to maintain the confidentiality of your data.

6. Children's Privacy:

Our website and app is intended for users who are at least 18 years old. We do not knowingly collect or solicit personal information from individuals under this age. If we become aware that we have collected personal information from a child, we will take steps to promptly delete it from our records.

7. Data Security:

We prioritize the security of your personal information. We implement industry-standard security measures and follow best practices to protect your data against unauthorized access, disclosure, or alteration. We ensure that your information is stored in a secure environment and only accessible to authorized personnel.

8. Location Permission:

In the Mistry Online Store system, users initiate an order from the user app. Users can select their preferred options and request a service provider, who will then be connected with a nearby available service provider. Upon the service provider's acceptance of the order, they gain access to the user's location. The service provider proceeds to the user's location and begins the trip, during which the service provider's location is shared with the user for the duration of the journey. Once the trip is completed, the service provider marks it as finished. At this point, the service provider's location is no longer shared with the customer, and they are free to leave. We are using map location to retrieve the current locations of both users and service providers. In the user app, we obtain the user's current location before they place an order. In the service provider app, we utilize background location tracking to continuously update the service provider's current location during a trip and when they are available for new orders.

9. Updates to the Privacy Policy:

We reserve the right to update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically. By continuing to use our app after any modifications, you consent to the updated policy.

10. Notify Us:

If at any time you believe that this website/application or its users/members have not adhered to these principles, please notify us by email at mistryonlinestore@gmail.com and we will use all commercially reasonable efforts to promptly determine and correct the problem. If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at mistryonlinestore@gmail.com or visit https://mistryonlinestore.com/contact, we are committed to addressing any inquiries promptly and ensuring the protection of your privacy.

Last Updated: 05-05-2024